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TERMS

GENERAL CONDITIONS, RIGHT OF WITHDRAWAL AND COMPLAINTS

Right of withdrawal - under the Distance and Off-Premises Contracts Act (DAL)

When you shop in the webshop, you have a 14-day right of withdrawal under the Distance and Off-Premises Contracts Act (DAL). The withdrawal period starts from the day you received the goods or from the moment you paid a price. Read more at: Konsumentverket om ångerrätt The Swedish Consumer Agency has produced a standard form that can be used when exercising the right of withdrawal. You can find the form here.

If you regret your purchase of a delivered product, e.g. a mold or a ceramic object, and want to return the item, we will refund your purchase amount (order value excluding shipping costs) within 10 days of receiving your return. If you have chosen Klarna's payment services, Klarna will take care of the refund. You as a consumer are responsible for the risk of return shipping; this risk includes, among other things, if the product is damaged or lost during shipping.

Return address:
Former.nu Sverige AB
Höjdvägen 4
435 35 Mölnlycke

RIGHT OF WITHDRAWAL IF YOU HAVE BOOKED A COURSE

When you book a pottery course, you also have, according to law (2005:59), a withdrawal period of 14 days. This withdrawal period starts from the moment that payment and binding contract have been executed.
Booking a course starting within 14 days
Since the 14-day deadline has passed, you waive the possibility of withdrawal and are instead referred to our cancellation conditions.

CANCELLATION

  • If canceled earlier than 14 days before the start of the course, 50% of the course fee will be refunded.
  • If canceled 3-14 days before the start of the course, 25% of the course fee will be refunded.
  • If canceled less than 3 days before the event, nothing of the course fee will be refunded.
  • In case of illness, you may be offered a place at short notice on another equivalent course that has not been filled.
  • You can of course transfer or sell your place to a friend.

COURSE CANCELLATIONS OR CHANGES

We reserve the right to cancel workshops and courses if there are too few participants or if we cannot hold the course for any other reason. Should this happen, 100% will be refunded.

COMPLAINTS

If you are dissatisfied with a course, mold or other product, we hope that you will contact Cattis in the first instance to try to resolve the situation. Should we not agree, you can turn to the General Complaints Board (ARN).

DELIVERY TERMS FOR PACKAGES

We ship with DHL SERVICE POINT. DHL's agents can be found throughout the country in locations near you. You will be notified by SMS. Therefore, it is important that you provide the correct mobile number in your order.

CLAIMS

In the workshop we check the goods and pack them carefully. If you see visible damage to the carton, unpack and check the contents directly at your SERVICE POINT. Ask for a note from the staff if anything is damaged!
If the damage is "hidden" (the package is intact but the contents appear to be damaged) notify us by email with pictures of the damage.
We need pictures of: Whole product, close-up damage, packaging and any external damage to the box. This is used when we claim the shipping with DHL.
We try to send you new goods as quickly as possible.

UNCOLLECTED PARCEL

If you do not pick up the package in time, it will be sent back to us, for which DHL charges SEK 240.
Choose one of these options:

1. you want us to resend the package. You pay the extra cost (SEK 240 + new shipping).

2. you do not want the package anymore. (Does not apply to specially ordered goods.) We deduct our additional costs from your purchase value - and the remaining amount is refunded.

MINIMUM ORDER VALUE

The minimum order value is SEK 300 excluding shipping costs.

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