Terms and conditions

The following conditions apply. If you are under 18 you must have parental permission to shop with us. Placed orders means you have accepted our purchase and delivery conditions. We deliver to many EU countries.

RESPECT COPYRIGHT

All designs are trademarked. It is illegal to manufacture your own moulds based on our designs. The copyright to videos, images and texts belong to Former•nu. All rights reserved.

PAYMENT TERMS

Minimum order value accepted is 31 euros excluding shipping costs. Pay securely with our payment services.

DELIVERY TERMS

The shipping fee is calculated on the basis of the size of your package and to which country it is being sent. Delivery is 4-10 working days. We send your package with DHL International or Post Nord, depending on the size of the package. These companies deliver during working hours. Therefore please provide your daytime address, where you can receive and sign for your package. If the first delivery attempt is a failure, you will be alerted by SMS before a second attempt. Please provide us with an accurate mobile phone number.

COMPLAINTS

In our studio, we check the goods and pack them very carefully. If you see visible damage to the box, unpack it and check the contents immediately. Request a damage notification from the courier if something is damaged. If the damage is "concealed"; i.e. the package looks fine, but the contents are found to be damaged, report this immediately to us with a photo, by email: former.nu@telia.com.

På svenska In English